Warranty & Repair Policy
Our vision is to create a better digital world.
Antminer LTD guarantees the quality of the products and services we sell. This policy outlines your rights regarding warranties, repairs, and service coverage for products purchased from antminer Solution LTD - www.antminer.website.
01
Warranty Coverage
Products Covered:
- Only brand new miners purchased directly from Antminer LTD
- Note: Used or refurbished products are not sold
Warranty Period:
- Manufacturer warranty applies per specific miner model (typically 180–360 days)
- Hosting services covered under service agreements
Scope
- Defects in materials or workmanship
- Hardware failures under normal use
- Contact support team for more info
Exclusions
- Physical damage from mishandling
- Water or electrical damage
- Installation errors or overclocking
02
Repair Services
1
Repair Requests
Submit via email to Sales@antminer.website
Include order number, serial number, and issue description
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2
Assessment
We assess if issue is covered under warranty
Repair estimate provided if not covered
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3
Repair & Return
Repairs completed based on assessment
Return shipping covered if under warranty
Hosting & Maintenance
- Hardware maintained by our technical team
- Immediate notification of hardware issues
- Repairs according to manufacturer warranty
- Service interruptions from misuse not covered
Replacement Policy
- Irreparable products may be replaced
- Same or equivalent model at our discretion
- Remaining warranty period transfers
- Service interruptions from misuse not covered
03
Limitations
Important Limitations
Antminer Solution LTD is not responsible for:
- Indirect, incidental, or consequential losses
- Lost mining profits from hardware failure
- Warranty limited to repair/replacement only
Contact for Warranty or Repair
Company Address
Antminer LTD
Building 25, North Olympic Science & Technology Park
Baosheng South Road, Haidian District
Beijing, 100029, China
